Shipping & Returns
Return and Exchange Policy:
- If your order is received with a wrong or a defective item, please contact our Web Store Service within 3 days of receiving your order. Webstore Service can be reached via phone at 334-833-9944 or via email at email@example.com
- Before sending back any items in your order, whether returning or exchanging, customers MUST reach out to the webstore service via the email or telephone number listed above to request a Return Authorization Form
- Most items (see exclusions below) are eligible for returns.
- Clothing must have original tags attached and in un-worn, un-washed condition.
- Non-returnable items: open/used merchandise, seasonal merchandise, sale items, food items, and customized or personalized items.
- Any return shipments MUST be received within 14 days from when your package was delivered in order to be considered for a refund (please allow 5-7 days within the 14-day window for us to receive your return)
- Return refunds can only go back to the original form of payment. If you paid with a gift card of any type, please keep the numbers. We’re unable to refund to any other payment.
- Any items sent back/received after the 14-day return period will be considered for store credit only.
- Orders sent back without prior notice or without a Return Authorization Form, even within the 14-day return period, will be considered for store credit only.
- Return shipping costs are the customer’s responsibility.
- When exchanging an item, return shipping is still the customer’s responsibility, but Wrapsody will happily ship the replacement item at no cost to the customer.
- Original shipping is non-refundable unless a mistake is made by Wrapsody during order fulfillment.
- To save on return shipping, you may drop off your online return, along with the original invoice, at your nearest Wrapsody location. Our webstore team will be notified of the return and process the return within 24 hours, as sales associates at these locations are NOT able to process online order returns.
- Customers may bring an online order to a Wrapsody location for exchange, as in-store sales associates are able to process this transaction if the customer is exchanging for an item of equal or greater value.
Standard Shipping Policies:
- As a small business, we are not able to offer express or overnight shipping.
- All orders over a subtotal of $100 are eligible for free shipping.
- Orders are shipped via UPS or USPS Priority Mail.
- Shipping can take up to 3 business days depending on its destination. However, delivery times are in the hands of the carrier once packages leave our stores.
- Orders can take up to 48 hours to be processed. Shipping notifications are sent via email when your order is being shipped out.
- Occasionally, items in an order might be split between multiple stores to be fulfilled. Your shipping charges will not change if we have to ship your order in multiple shipments.
- At this time, we do not offer in-store pick-up. Our website inventory is combined from all our store locations and our system is not able to tell which location may have the items in your order.
- If you are looking for items at a specific location, please call that Wrapsody location directly to inquire about an item's availability.